The University of California San Francisco (UCSF) is engaged in a five-year Cooperative Agreement with the U.S. Centers for Disease Control and Prevention-Tanzania (CDC-Tanzania) to provide strategic information and health information systems (HIS) technical assistance to the Ministry of Health, Community Development, Gender, Elderly and Children (MOHCDGEC) as well as the United States’ President’s Emergency Plan for AIDS Relief (PEPFAR) and their implementing partners (IPs). We are recruiting an individual through our affiliated international NGO ‘Global Programs’ to serve as a Health Information Systems Officer.

This is a full-time 12-month position with the possibility of extension subject to continued funding. The position is expected to start on November 1,2021. Main duties and responsibilities: Under the supervision of the Systems Integration and Informatics Director, the HIS Officer will provide end user support, work with IPs and facility staff to troubleshoot installations, and work with software developers to support maintenance of HIV-related health information systems and dashboards in Tanzania, including CTC2, CTC3, CTC Analytics, the PEPFAR Monthly Portal, IQSMS applications, the Lab Visual application, and others.

Specific responsibilities include:

Support development and roll-out of HIS upgrades, patches, etc.

Liaise with IPs to ensure all facility HIS are running up to date versions of appropriate software, running necessary applications, have applied all relevant patches, and have complete data exchange across relevant systems.

Support IPs and facility-level staff to effectively and correctly utilize available HIS tools.

Support review of, tracking, troubleshooting, and response to issues faced by HIS end users, including those related to CTC2 that are submitted through the help desk application.

Support IPs to track facility data submissions, exchange issues, and data quality at facilities they support. Identify facilities with infrastructure and technical problems and work with IPs to resolve them to allow data submission to CTC3.

Communicate complex database issues to system developers and follow up on resolutions and user feedback.

Train and mentor district and facility-level information technology officers and data managers in HIS applications, including CTC2 modules and CTC3.

Perform other related duties as directed.

Experience, skills, and minimum required qualifications:

A Bachelor’s Degree or equivalent qualifications in computer or information science/engineering, information systems/ technology, or related field required.

Additional training in public health, health informatics, or health-related field is strongly preferred.

Minimum of three years related experience, particularly in HIV/AIDS data systems

Experience supporting end users with informatics systems

Understanding of SQL and SQL server tools

Demonstrated experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle)

Fluent in written and spoken English and Swahili Excellent skills in critical thinking and analysis

Excellent organizational and oral/written communication skills

Ability to travel in country, pending the uplifting of COVID-19 related restrictions

Other desired skills/qualities: Knowledge of / experience with CTC2, CTC3, CTC Analytics, the PEPFAR Monthly Portal, IQSMS, Lab Visual, and other HIS applications in Tanzania

Experience managing a technology-related helpdesk Strong interpersonal skills and excellent attention to detail Ability to work independently and manage various tasks under tight deadlines

To Apply: All applicants must address each selection criterion detailed in the minimum requirements above with specific and comprehensive information supporting each item